AI agents and Copilot for
customersupport teams

Elevate your customer support with AI across Zendesk, Front, Gorgias and integrate with Shopify, Salesforce to automate customers conversations with accuracy and precision.

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AI Agents

Automate as much as possible, while maintaining quality of customer experience

Copilot

Maintain human interaction with your customers, assist human agents with AI

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Automate support
with AI agents

Deploy AI agents across support platforms and CRMs to automate conversations and execute actions with full precision and control.

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Add Knowledge

Aide lets you train bots using past tickets, knowledge articles, and other content. Bots can provide consistent answers based on your knowledge base.

Ensure rigorous bot training

Aide provides a simulated testing environment for internal teams to thoroughly evaluate bots. This allows you to refine the bot's capabilities before going live to maintain quality.

Smooth hand-offs keep customers satisfied

The Aide bot can determine when a conversation gets too complex and seamlessly hand-off to a human agent. This ensures customers get support from a human when needed to keep them happy.

Retrieve data for context

Aide enables bots to make API calls to gather relevant customer information for each conversation. Giving bots context results in more tailored and effective conversations.

Copilot for human staff

Accelerate agents with AI assistance. Aide automatically identifies the topic of incoming tickets and surfaces relevant guidance to agents. This reduces the time agents spend figuring out context and provides them with tailored recommendations.

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Reduce repetition with smart tagging

Aide automatically tags each ticket with relevant topics as soon as it comes in. This allows agents to immediately see the right SOPs instead of manually applying tags and empowers leaders to build better reports.

Generate accurate AI responses

Aide suggests responses to agents by analyzing previous similar tickets or help articles. Agents can tap into tribal knowledge rather than starting from scratch.

Ensure consistency with defined SOPs

Aide centralizes your knowledge base into one location for easy agent access. This results in every agent handling issues uniformly and compliantly.

Automate workflows
with precision

Aide detects automatable issues and lets you build workflows to automatically handle them based on customer data.
This frees up agents to focus on complex issues.

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Get an automation blueprint

Aide analyzes all your historical conversations to identify automatable issues to creating a blueprint ranking topics by volume and complexity so you can prioritize automating high-impact repetitive work.

Conditional workflows

Aide builds workflows triggered by customer data like ticket fields, so the right automation is applied based on each unique case.

Set up actions like routing and tagging

Create macros for each topic to automatically route tickets, set tags, and connects your tools with APIs to create seamless workflows across systems.

Understand
every customer
interaction

Gain a holistic view of all conversations

Aide analyzes all your customer conversations and automatically categorizes every question into topics.
This structured view allows you to identify key pain points.

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